Frequently Asked Questions (FAQs)

Our estimated delivery times are:

• Handling time: 1–2 business days
• Transit time: 6–8 business days
• Estimated total delivery time: 7–10 business days

For more details, visit our Shipping Policy.

Yes! All orders shipped within the United States qualify for free standard shipping. Learn more in our Shipping Policy.

Once your order is shipped, you’ll receive a confirmation email with a tracking link.

You can also visit our Order Tracking page.

Currently, we only ship to addresses within the United States.

Yes, we offer a 24-hour cancellation window. Please contact us within this period if you need to cancel.

No, Lena Rose is an online-only store. This allows us to offer a wider selection and better prices.

Yes, we accept bulk orders. Contact our support team for details.

We offer a simple and hassle-free return process within 30 days.

Full details on our Return Policy.

To exchange an item for a different size or colour, follow the process outlined in our Return Policy.

We’ll replace defective items free of charge. Please contact us and return the item within 30 days.

More info in our Return Policy.

Once your return is received and inspected, the refund will be issued. This usually takes 7 business days depending on your payment provider.

See our Refund Policy.

Yes, all purchases come with a 30-day warranty. More details in our Return Policy.

Lena Rose is a U.S.-based online store operated by Menovella LLC. We ship exclusively within the United States.

You can reach us by email at info@lena-rose.com or through our Contact Us page.